Water worries persist at one public housing complex nearly two years after it was deemed safe to drink, according to a report.

“Now, it’s hard to trust them. I don’t believe them anymore,” Gloria Torres, who lives with her 15-year-old son at the Jacob Riis Houses in the East Village, said.


What You Need To Know

  • From June to September 2022, Gloria Torres and her fellow residents at the Jacob Riis Houses made nearly 600 complaints about the water, saying it was dirty and discolored

  • On Aug. 29, 2022, NYCHA received lab results that incorrectly showed high levels of arsenic in the water, a report shows

  • According to the report, later testing revealed the water did not contain detectable levels of arsenic and residents were told the water was safe to drink

From June to September 2022, she and her fellow residents made nearly 600 complaints about the water, saying it was dirty and discolored.

“You couldn’t cook with. I was scared to bathe with it actually. And you gotta brush your teeth in the morning so we couldn’t really use the water,” Torres said.

According to a new report by the city Department of Investigation, NYCHA selected a vendor to test the water for contaminants in August 2022.

The vendor then subcontracted with another lab which was not certified to test for certain contaminants, including arsenic, the report said.

But on Aug. 29, NYCHA received results that incorrectly showed high levels of arsenic in the water, according to the report.

“I’ve never experienced that and honestly, I didn’t even know that you could get arsenic in the water,” Torres said.

On Sept. 2, 2022, NYCHA began distributing bottles and canned water to residents, the report said. But later testing revealed the water did not contain detectable levels of arsenic and residents were told the water was safe to drink.

“It was a real crazy time for us because we didn’t know what to believe here. And when they said that the lab made a mistake, we were like, ‘Okay, where is the cloudiness coming from then?’” she said.

According to the report, the water problems were caused by a malfunction house pump in the water distribution system.

The report also found NYCHA did not adequately train its staff, lacked emergency water testing procedures and its executive staff failed to properly oversee water testing.

“We already go through problems where they don’t wanna fix things here, so the least you could do is stay on top of the water,” Torres said.

In a statement, a spokesperson for NYCHA said, “The Department of Investigation’s report reaffirms that there is no — and never was any — arsenic in the water at Riis Houses and demonstrates that NYCHA acted in good faith to respond quickly to what we now know was a laboratory error.”

Still, some tenants say they want more accountability from NYCHA.

“Really more transparency. So that we have the right to decide on how we’re gonna move if there’s a situation. But give us honesty and transparency, that’s all I ask of them,” Torres said.

NYCHA is now required to notify residents no later than 24 hours after a government agency determines they should avoid using water.