NEW YORK - Thousands are still without power across the city, one week after Tropical Storm Isaias.

The president of Con Edison told NY1 Monday that service should have all been restored by the end of the day, but it looks like many will have to go without it longer with another heat advisory set for Tuesday.

According to Con Ed, 1,937 customers in the five boroughs were without power as of midnight Tuesday. 

Queens accounted for 1,388 - or about 72 percent - of those outages.

The utility says anyone who lost power for more than 48 hours can be reimbursed up to $235 if they had spoiled food they had to throw away. Anyone who wishes to do so can fill out a claims form.

Repair crews working in South Ozone Park on Tuesday said that the Con Edison customers living in the surrounding area would have their power restored by the evening. 

Residents living in the area have been without power since Isaias moved through the region last Tuesday. 

A Con Edison employee at the scene told NY1 that customers have been “more than patient” but added that they are working as quickly as possible. 

The employee said that this was the worst set of circumstances he encountered since Hurricane Sandy. 

When NY1 arrived in South Ozone Park on Tuesday afternoon,  there were more than a dozen repair trucks and company vehicles lined up along 107th Avenue and the streets off of it. 

Residents living near the intersection of 107th Ave and 135th Street came out to watch the spectacle. Some set up lawn chairs to watch all the action.

Con Edison said it hired contractors from several states to get the job done.

While customers said they were happy to see crews in the area, they were still frustrated at how long they’ve had to wait to get their power back.

“You know, it's miserable. Since then, no power, no heat. People don’t sleep. My food in the refrigerator wasted,” said one woman. 

Other families are asking more of Con Edison. Among those families is the Singh family of Queens Village. They joined various lawmakers who represent the borough during a press conference at Queens borough hall Tuesday morning. They say the company needs to do more to keep this from happening again. 

"Especially for a family like ours that have children with underlying medical conditions, it was very difficult for them to go through the heat," said Michael Singh.

The family’s 6 year old son King was born with a rare, incurable blood disorder and was diagnosed with leukemia at the age of 2 (the leukemia is now in remission). Without power, his mother had to think outside the box to keep him comfortable during the outage.

"We weren’t able to go, with the COVID situation, to other friends' or family members' houses. So we took him in the car as we couldand spent a little time trying to cool off," said Shameeza Singh.

At the same press conference, elected officials took Con Edison to task calling the company’s response "disastrous."

“There was an inequitable and disproportionate pace of power restoration for Queens relative to the rest of the city,“ said acting Queens Borough President Sharon Lee.

A Con Edison spokesperson said, "Queens was hit particularly hard by this storm," adding that they had "been aggressive" in their response there. 

Elected officials representing Queens are calling on Con Edison to provide 73,000 borough residents with a full rebate for their August bill.