Sewage flows past the front door of Aura Contreras' basement apartment.

"Feces. They have number two, they have toilet paper, they have everything coming through the toilet," she says standing just outside of her front door.

Contreras says since the flooding began in late November. She says the sewage water sometimes rises so high, she's trapped in her own home.

According to Contreras, her landlord's initial response simply was to place wood crates on the flood to serve as stepping stones through the wastewater.

"I feel frustrated. I feel angry," she says.

But the problem isn't just outside. She says the sewage floods her apartment, too, sometimes filling the room with water ankle deep. Contreras drains the room herself using a dust pan to shovel the water into a bucket.

"What are they going to do about that? I need them fixing the problem. They like ignore you. They don't care. That's the way they acting," she says.

Contreras says she called nearly every day for weeks, seeking answers about when repairs would be made and how the water would be drained from her apartment. But she says most of the time, no one would pick up the phone.

However, during NY1's visit, a plumber appeared. It was the first time Contreras says she's seen anyone trying to address the problem.

The plumber tells NY1 that the building’s main sewer line is clogged with grease and paper products.

Barberry Rose Management, which oversees the building, tells NY1 it sent a truck every day to remove the water, and that it signed a contract in early December to fix the pipe and is currently waiting for a city permit. They hope to start repair work next week.

For Contreras, who has lived with the filth and the odor for months, repairs can'’t come soon enough.

"How can you live that way? My grandchildren are not even visiting me," she says.

In response to NY1’s inquiry Friday, Barberry says it will pay for Contreras' apartment to be cleaned and will abate her rent until the problems are addressed.