In the hopes of becoming more open, the city's public housing authority is launching a number of websites looking to shed light on its operations. However, as NY1’s Courtney Gross reported, the details do not tell the best story for the agency, including the revelation that residents in its developments across the city are without gas.

Jane Arroyo now uses this a plate to cook.

"Since August," she said.

Arroyo lives in Lincoln Houses in East Harlem. Her building has been without gas since July 15.

"Well, NYCHA, I was hoping that you would come out and help rescue the situation," she said.

As Con Edison worked outside, other residents were merely looking for answers.

"I don’t know, ‘cause they haven't told us a damn thing," said another resident.

The housing authority is trying to change that perception by posting all of its outages online. It’s all part of a new transparency initiative, one that comes with some jarring statistics.

For instance, almost 1,200 apartments were without gas as of Friday morning across 24 public housing developments. Three of those developments, including Lincoln, have been without gas since the summer.

"Almost, like two months - two months without gas, and you know, we are going to have to pay the rent," said one NYCHA tenant.

One building at another development, Lexington Houses in East Harlem, is not slated to get gas back until January.

"I think it's shocking and alarming and it reinforces the need for transparency,” said Bronx City Councilman Ritchie Torres. “You know, without publicly available information, we in elected office and the general public has no means of holding the housing authority accountable."

A housing authority official tells us these outages are either for residents' safety or for major projects;  for example, if there is a leak or an entire line needs to be replaced.

Meanwhile, a spokesman for Con Edison told us delays in getting gas back are often because the utility company is waiting on city plumbers to install new lines.

Either way, some residents are left without proper kitchens.

"It's taken a long time," Arroyo said.

Waiting for the work to get done, another resident said, “NYCHA needs to speed it up more than ever. It's sad. You got elderlies here.”